Jiliso Privacy Policy: How We Protect Your Personal Data

Complete policy

1. Scope of the Jiliso Privacy Policy

The Jiliso Privacy Policy applies when you visit jiliso.best, create or use a Jiliso account, browse betting markets, play available games, make a transaction, claim a promotion, or communicate with our support team. It also covers information generated through your interaction with the platform.

By using Jiliso, you acknowledge that personal information may be processed as described in this Jiliso Privacy Policy. If you do not agree with the policy, you should stop using the platform and avoid providing additional information. Account closure requests may be raised with the Jiliso support team.

This Jiliso Privacy Policy is designed for players in the Philippines and should be read together with the Jiliso Terms and Conditions. Where applicable, our privacy practices are guided by the Data Privacy Act of 2012 and other relevant requirements.

2. Information Jiliso May Collect

Jiliso collects information needed to provide betting and gaming services safely. The exact details depend on how you use the platform. Under the Jiliso Privacy Policy, information may be provided directly by you, created through platform activity, or received from payment and verification providers.

Registration and profile information

When you register, Jiliso may collect your full name, date of birth, mobile number, email address, residential details, username, preferred language, and account credentials. We need accurate details to manage the account, confirm eligibility, answer support concerns, and keep player records consistent.

Identity and verification information

Jiliso may request a valid identification document, a photograph, proof of address, or other verification material. The Jiliso Privacy Policy permits this processing for account security, identity confirmation, age checks, fraud prevention, and compliance with applicable obligations. Please submit only authentic and current documents.

Transaction information

When you deposit or withdraw Philippine pesos, Jiliso may record the payment method, transaction reference, date, amount, status, and limited account details required to complete the transaction. Supported methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, Visa, and Mastercard.

Betting and gaming activity

The Jiliso Privacy Policy covers records of bets, stakes, odds, results, winnings, losses, game sessions, bonuses, and wallet movements. These records help Jiliso settle wagers, display account history, identify unusual activity, resolve disputes, apply promotion rules, and support responsible gaming controls.

Device and technical information

Jiliso may receive browser type, device category, operating system, session time, approximate location, IP address, language preference, navigation activity, and security events. Technical information helps keep Jiliso stable, improve usability, detect suspicious access, and understand how services perform across common Philippine connections and devices.

3. How Jiliso Uses Personal Information

The Jiliso Privacy Policy limits personal information use to legitimate and stated purposes. Jiliso does not collect player information simply for the sake of having it. Data is used where needed to operate the service, fulfil player requests, protect accounts, meet obligations, and improve the platform.

• Creating, maintaining, verifying, and securing your Jiliso account.
• Processing deposits, withdrawals, refunds, bonuses, and wallet adjustments.
• Accepting and settling bets across sports, live casino, virtual sports, and sabong.
• Responding to account questions, complaints, technical issues, and payment concerns.
• Detecting fraud, collusion, bonus misuse, duplicate accounts, or unauthorised access.
• Applying responsible gaming restrictions and responding to self-exclusion requests.
• Maintaining records required for security, financial review, dispute handling, and compliance.
• Improving Jiliso navigation, performance, mobile compatibility, and customer experience.

Jiliso may also use account preferences and activity to present relevant platform updates or promotions where permitted. Players should be able to manage non-essential promotional communication. Important security, service, transaction, and policy notices may still be sent because they are necessary for account administration.

4. Payment Data and Financial Privacy

Financial privacy matters whenever real money is involved. Under the Jiliso Privacy Policy, payment information is handled only to process and verify transactions, investigate irregular activity, prevent payment abuse, reconcile balances, or comply with applicable record-keeping duties.

Jiliso may work with payment processors and financial institutions that complete deposits or withdrawals. Those providers receive only the information reasonably needed for the requested transaction, verification, security review, or dispute. Their own privacy practices may apply to information collected directly through their systems.

5. Cookies and Similar Platform Technologies

Jiliso may use cookies or comparable technologies to maintain sign-in sessions, remember preferences, protect forms, measure platform performance, and reduce suspicious activity. The Jiliso Privacy Policy treats identifiers connected to a player or device as information that must be handled responsibly.

Essential technologies support features such as login continuity, account security, navigation, and wallet operation. Disabling essential browser storage may prevent some Jiliso services from working correctly. Other technologies may help us understand which pages are useful and where the player experience needs improvement.

You may manage browser settings on your device, but certain changes can affect platform availability. Jiliso does not recommend deleting active session data while a transaction or wager is being processed.

6. When Jiliso May Share Information

The Jiliso Privacy Policy does not permit the careless sale or disclosure of player data. Jiliso may share limited information with trusted service providers where sharing is needed to run the platform, verify identity, process payments, maintain security, host records, provide customer support, or investigate fraud.

Information may also be disclosed when required by applicable law, a valid regulatory request, a lawful order, or a process needed to protect Jiliso, its players, or other people. Where reasonably possible, Jiliso reviews requests to ensure that disclosure is appropriate and limited to what is necessary.

If a business transfer, restructuring, or service transition affects player information, Jiliso will take reasonable steps to maintain privacy protections and provide notice when required. Any receiving organisation would be expected to handle the information consistently with applicable privacy commitments.

7. How Jiliso Protects Player Data

Jiliso uses layered technical and organisational safeguards intended to protect personal information from accidental loss, unauthorised access, alteration, improper use, or disclosure. The Jiliso Privacy Policy requires access to be limited according to operational responsibilities.

Safeguards may include controlled system access, activity monitoring, verification procedures, secure transmission practices, account checks, staff confidentiality duties, and incident-response measures. No online service can promise absolute security, but Jiliso regularly considers risks and updates protections where appropriate.

You also play an important role. Use a strong password that you do not reuse elsewhere, keep your registered mobile number secure, log out on shared devices, and review your transaction history. Tell Jiliso promptly if you notice an unfamiliar login, bet, deposit, withdrawal, or profile change.

8. Data Retention and Account Closure

The Jiliso Privacy Policy allows personal information to be retained for as long as needed to provide services and meet legitimate operational, financial, security, dispute-resolution, and legal needs. Different records may have different retention periods.

Closing your Jiliso account does not always mean that every record can be deleted immediately. Transaction histories, verification records, self-exclusion information, fraud-prevention records, and dispute documents may need to remain available for a lawful or protective purpose. Data that is no longer required should be deleted, anonymised, or securely isolated according to applicable processes.

9. Your Privacy Rights and Choices

Depending on applicable rules and the circumstances, you may ask Jiliso whether personal information about you is being processed, request access to suitable records, or seek correction of incomplete or inaccurate details. The Jiliso Privacy Policy also recognises that players may raise objections or request account-related privacy assistance.

Jiliso may need to verify your identity before responding. This protects your records from being released or changed because of a fraudulent request. Some requests may be limited where retaining or using information is required for account security, legal compliance, transaction records, dispute resolution, or the rights of another person.

For a smoother request, provide your registered name, account username, contact details, and a clear description of what you need. Do not include your password, one-time PIN, or unnecessary payment credentials.

10. Responsible Gaming and Privacy

Jiliso may use relevant account and betting information to support responsible gaming tools, review unusual patterns, enforce limits, manage cooling-off periods, and apply self-exclusion requests. This use is described in the Jiliso Privacy Policy because privacy and player welfare must work together.

Self-exclusion records may be retained even after account closure where this is necessary to prevent a restricted account from being reopened. Jiliso handles this information with appropriate care and limits access to people who need it for responsible gaming or compliance duties.

11. Age Restrictions and Young People

Jiliso services are not intended for children or anyone below the legal age required to gamble. Jiliso does not knowingly invite young people to register, deposit, or bet. If we discover that an ineligible person has supplied personal information, the account may be restricted while the matter is reviewed.

A parent or guardian who believes that a young person has provided information to Jiliso should contact support and provide enough detail for an appropriate investigation. The Jiliso Privacy Policy supports proportionate action to remove information where retention is not required for security, prevention, or legal purposes.

12. Privacy Policy Updates

Jiliso may update this Privacy Policy when platform features, payment services, legal requirements, or data practices change. Material updates may be communicated through the platform or through the contact information associated with your account.

The effective date near the top of the Jiliso Privacy Policy shows when the current version began to apply. We encourage you to review this page periodically, especially before submitting new verification documents or using a newly introduced service.

13. Contacting Jiliso About Privacy

If you have a question, correction request, security concern, or complaint about the Jiliso Privacy Policy, contact the support team at support@jiliso.best. Explain the issue clearly and include only the information needed to identify your account and understand the request.

Jiliso will review privacy concerns in good faith and may ask follow-up questions to confirm your identity or clarify the request. Please do not send passwords, one-time PINs, or full card details. Keeping those credentials private protects both your Jiliso account and your payment methods.